CANNOT OPEN BACK UP FILES

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patricia
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CANNOT OPEN BACK UP FILES

Postby patricia » Wed Aug 15, 2018 3:31 pm

I backed up my files just before the hard drive went in. I have had a new hard drive put into the computer and I have put in the memory stick with my back up files on except that although the files show on my computer I cannot open them! :thumbdown:

Both computers had windows 10, so do not understand why I cannot open any of them! :crazy:
Torrox Costa "El mejor clima de Europa"

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Enrique
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Re: CANNOT OPEN BACK UP FILES

Postby Enrique » Wed Aug 15, 2018 5:36 pm

Hi patricia,
How did you backup those files........... :?:

What program did you use............. :?:
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.

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patricia
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Posts: 2278
Joined: Thu Jun 24, 2004 7:56 pm
Location: torrox Costa
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Re: CANNOT OPEN BACK UP FILES

Postby patricia » Wed Aug 15, 2018 6:04 pm

Hello Enrique,

I do not know! Every now and again the computer came up with "backup now" and so that is what I did! I purchased a 125gb to ensure I had enough room and backed up the next time the message came up, I do not know what program it was!

Oh dear!
Torrox Costa "El mejor clima de Europa"

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Enrique
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Re: CANNOT OPEN BACK UP FILES

Postby Enrique » Wed Aug 15, 2018 6:10 pm

Hi patricia,
Please download Teamviewer...........

https://www.teamviewer.com/en/download/windows/

When done PM me the login details................we will carry this on via PM.

Thanks
UNIX is basically a simple operating system, but you have to be a genius to understand the simplicity.

User avatar
patricia
Andalucia Guru
Posts: 2278
Joined: Thu Jun 24, 2004 7:56 pm
Location: torrox Costa
Contact:

Re: CANNOT OPEN BACK UP FILES

Postby patricia » Wed Aug 15, 2018 8:35 pm

Okeydokey. Have send ID etc
Torrox Costa "El mejor clima de Europa"


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