Salud Responde

Information and help in the IT field of computers, internet, ISP's, mobile and fixed line telephones plus satellite TV systems.
User avatar
gerryh
Andalucia Guru
Posts: 8046
Joined: Sat Jan 12, 2008 6:17 pm
Location: Cajiz, Malaga

Salud Responde

Postby gerryh » Thu Aug 29, 2019 8:44 am

Any body else use the Salud Respode app and does it still work?
On both mine and my wife's phones it has stopped working.
When we open the app get the logo then a blank, white screen and nothing else.
Reported the problem to the developer who asked for make/ model/ OS, phone number but haven't had any further reply.
ClicSalud+ still works on my PC so can still make doctors appointments.
Cheers
Gerry
Gerry Harris

Unicorn
Resident
Posts: 1670
Joined: Sun Jun 30, 2013 5:06 pm
Location: Estepona

Re: Salud Responde

Postby Unicorn » Thu Aug 29, 2019 8:46 am

Just checked mine on my phone and it is fine.

User avatar
gerryh
Andalucia Guru
Posts: 8046
Joined: Sat Jan 12, 2008 6:17 pm
Location: Cajiz, Malaga

Re: Salud Responde

Postby gerryh » Thu Aug 29, 2019 9:03 am

Is your hone Andriod and if so what is the version number of your Salud responde app?
Cheers
Gerry
Gerry Harris

Unicorn
Resident
Posts: 1670
Joined: Sun Jun 30, 2013 5:06 pm
Location: Estepona

Re: Salud Responde

Postby Unicorn » Thu Aug 29, 2019 9:22 am

It is on my Samsung 3 phone. Tell me what to look for and where.

casita-bonita
Resident
Posts: 1202
Joined: Thu Nov 01, 2007 4:32 pm
Location: Sayalonga,

Re: Salud Responde

Postby casita-bonita » Thu Aug 29, 2019 9:41 am

Booked an appt with it yesterday, no apparent problems According to Google store i have version 4.9.1 released aug 19 on my phone.
Regards

Bob

User avatar
gerryh
Andalucia Guru
Posts: 8046
Joined: Sat Jan 12, 2008 6:17 pm
Location: Cajiz, Malaga

Re: Salud Responde

Postby gerryh » Thu Aug 29, 2019 10:25 am

Thanks both for the replies.
Something defiantly weird happening as it has stopped working on my phone, Samsung J5(2016) running Android vers 7.1.1 and on my wife's phone. Motorola Moto G (2nd Gen) running Android vers 6.0 .
Using either app version 4.9.1 or the previous version
Gerry Harris

Beachcomber
Andalucia Guru
Posts: 11081
Joined: Tue Jun 15, 2004 11:11 pm
Location: Guadalhorce Valley

Re: Salud Responde

Postby Beachcomber » Thu Aug 29, 2019 10:39 am

It would be strange if it happened on both phones at the same time but have you tried clearing the cache.

If that doesn't work try uninstalling and then reinstalling.

User avatar
gerryh
Andalucia Guru
Posts: 8046
Joined: Sat Jan 12, 2008 6:17 pm
Location: Cajiz, Malaga

Re: Salud Responde

Postby gerryh » Thu Aug 29, 2019 10:45 am

Tried all of those when I first noticed the problem.
Still didn't work.
Looking at the negative reviews on Google play it seems I am not the only one with the problem.
Cheers
Gerry
Gerry Harris

Beachcomber
Andalucia Guru
Posts: 11081
Joined: Tue Jun 15, 2004 11:11 pm
Location: Guadalhorce Valley

Re: Salud Responde

Postby Beachcomber » Thu Aug 29, 2019 10:54 am

I have never used it but I have just downloaded the app (version 4.9.1) and registered on my Asus Zenpad with no problem.

User avatar
Wicksey
Andalucia Guru
Posts: 5879
Joined: Mon Sep 20, 2004 1:21 pm
Location: Axarquia coast

Re: Salud Responde

Postby Wicksey » Thu Aug 29, 2019 12:10 pm

All works OK on my Samsung J6 . It did stop working a month or two ago for a few weeks but came back and has been OK since. There was a message though that said there were problems and that I would have to contact the clinic directly for an appointment.

User avatar
gerryh
Andalucia Guru
Posts: 8046
Joined: Sat Jan 12, 2008 6:17 pm
Location: Cajiz, Malaga

Re: Salud Responde

Postby gerryh » Thu Aug 29, 2019 12:40 pm

I wonder if the latest updated versions will only run on Android 8 and above?
Do any of you have it working on an Android 6 or 7 system?
Cheers
Gerry
Gerry Harris

Beachcomber
Andalucia Guru
Posts: 11081
Joined: Tue Jun 15, 2004 11:11 pm
Location: Guadalhorce Valley

Re: Salud Responde

Postby Beachcomber » Thu Aug 29, 2019 1:46 pm

I have just downloaded it to my old Moto G with Android version 6.0.1 and it works perfectly.

User avatar
gerryh
Andalucia Guru
Posts: 8046
Joined: Sat Jan 12, 2008 6:17 pm
Location: Cajiz, Malaga

Re: Salud Responde

Postby gerryh » Thu Aug 29, 2019 2:16 pm

Thanks for looking.
Something definitely weird here.
Running out of ideas as to what has caused my problem. :(
Cheers
Gerry
Gerry Harris

casita-bonita
Resident
Posts: 1202
Joined: Thu Nov 01, 2007 4:32 pm
Location: Sayalonga,

Re: Salud Responde

Postby casita-bonita » Thu Aug 29, 2019 2:26 pm

I did have an occasion in the past where it stopped working. Uninstall/reinstall and all was good again.

Just checked my phone is 7.0
Regards

Bob

elusive
Andalucia Guru
Posts: 3275
Joined: Sat Apr 07, 2012 11:49 am
Location: East of Malaga

Re: Salud Responde

Postby elusive » Thu Aug 29, 2019 4:33 pm

Alot of the reviews describe having difficulty using it.try clearing the cach or as said above uninstall,reboot then reinstall it

User avatar
gerryh
Andalucia Guru
Posts: 8046
Joined: Sat Jan 12, 2008 6:17 pm
Location: Cajiz, Malaga

Re: Salud Responde

Postby gerryh » Thu Aug 29, 2019 7:13 pm

Yes tried all of those before I started this thread.
Found an old version 3.1.1, not on Playstore, via a Google search.
Installed that one and it works. :think:
Will carry on trying to find the reason for the current version not working.
Cheers
Gerry
Gerry Harris

Lyric
Andalucia Guru
Posts: 2532
Joined: Fri May 16, 2008 12:36 pm
Location: Torrox Campo

Re: Salud Responde

Postby Lyric » Thu Aug 29, 2019 7:24 pm

Working here,offering appointments next week. It has been saying goto centre August holidays ?

El Cid
Andalucia Guru
Posts: 16058
Joined: Sun Oct 24, 2004 10:42 pm
Location: La Herradura, Costa Tropical, Granada

Re: Salud Responde

Postby El Cid » Thu Aug 29, 2019 8:35 pm

I think my doctor is underused! I checked the other day and I could get an appointment 59 minutes later!

Eat your heart out UK NHS!

Sid

casita-bonita
Resident
Posts: 1202
Joined: Thu Nov 01, 2007 4:32 pm
Location: Sayalonga,

Re: Salud Responde

Postby casita-bonita » Thu Aug 29, 2019 9:33 pm

Second that one Sid. Had a great experience of the Spanish NHS today. Cant fault them.
Regards

Bob

katy
Andalucia Guru
Posts: 13752
Joined: Thu Jun 24, 2004 3:45 pm

Re: Salud Responde

Postby katy » Fri Aug 30, 2019 4:58 pm

El Cid wrote:I think my doctor is underused! I checked the other day and I could get an appointment 59 minutes later!

Eat your heart out UK NHS!

Sid
Fuengirola should eat it's heart out too as some health centres there are 14 days. There was a report in the Spanish news some time ago stating the best and worse waits. Sounds like here, a postcode lottery. We can always get an appointment the same morning but have to phone, online routine bookings take around 4/5 days.


Who is online

Users browsing this forum: No registered users and 24 guests