telefonica/movistar 1004

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pensure1988
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Location: Estepona

telefonica/movistar 1004

Postby pensure1988 » Mon Sep 16, 2019 7:56 pm

Has anyone experienced no English Option when phoning 1004 recently . Only the Spanish Voice is speaking. It looks as though they have taken the english option away for some reason or other.

Thank You

David

Paulinmalaga
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Location: malaga province

Re: telefonica/movistar 1004

Postby Paulinmalaga » Mon Sep 16, 2019 9:50 pm

Rang 1004 last Thursday and just kept repeating "Ingles Por Favor" over and over whilst the Spanish options were being read by the recorded voice and after about 3 minutes I was answered in English and got my query sorted. The girl said it was relogged as English Speaker and next time I rang 1004 it would automatically be routed to the English speaking dept in Jaen
I So Bella tis you

pensure1988
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Posts: 736
Joined: Mon Apr 15, 2013 9:03 pm
Location: Estepona

Re: telefonica/movistar 1004

Postby pensure1988 » Mon Sep 16, 2019 10:20 pm

Hi Paul

That is very helpful. I will give it a try

Many Thanks

David


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