Bank Digital Signature

Information and help in the IT field of computers, internet, ISP's, mobile and fixed line telephones plus satellite TV systems.
User avatar
costakid
Andalucia Guru
Posts: 5754
Joined: Sun Feb 13, 2005 11:55 am
Location: malaga este

Bank Digital Signature

Postby costakid » Wed Oct 23, 2019 8:09 am

Our bank (Solbank) have altered the system for online banking, they now need to send an SMS message to a mobile number for extra security. Question can that be a UK number or does it have to be a Spanish mobile? I have just given up the Spanish number as the Uk deal covers all our needs. I have to visit the branch next week but will get another PAYG number beforehand if its a must.

User avatar
gerryh
Andalucia Guru
Posts: 8046
Joined: Sat Jan 12, 2008 6:17 pm
Location: Cajiz, Malaga

Re: Bank Digital Signature

Postby gerryh » Wed Oct 23, 2019 8:45 am

Go to your account online and update your contact details.
You can use either a Spanish or non Spanish mobile phone number.
Cheers
Gerry
Gerry Harris

User avatar
costakid
Andalucia Guru
Posts: 5754
Joined: Sun Feb 13, 2005 11:55 am
Location: malaga este

Re: Bank Digital Signature

Postby costakid » Wed Oct 23, 2019 9:09 am

We cant access the account, locked out until we have visited a branch. Spoke on the phone and you have to go to branch with ID to update your phone number apparently.

User avatar
gerryh
Andalucia Guru
Posts: 8046
Joined: Sat Jan 12, 2008 6:17 pm
Location: Cajiz, Malaga

Re: Bank Digital Signature

Postby gerryh » Wed Oct 23, 2019 9:23 am

Always found the staff at the Rincon branch very helpful, so you should get sorted soon as you can get there.
Cheers
Gerry
Gerry Harris

User avatar
costakid
Andalucia Guru
Posts: 5754
Joined: Sun Feb 13, 2005 11:55 am
Location: malaga este

Re: Bank Digital Signature

Postby costakid » Wed Oct 23, 2019 9:41 am

Thanks. So they will accept a UK mobile to text me an access code. Our UK bank sends a text every time we log on now. Good idea as another line of security. I suppose that’s why we have to visit the branch.

User avatar
gerryh
Andalucia Guru
Posts: 8046
Joined: Sat Jan 12, 2008 6:17 pm
Location: Cajiz, Malaga

Re: Bank Digital Signature

Postby gerryh » Wed Oct 23, 2019 11:53 am

Taken from their online system.
Image
Cheers
Gerry
Gerry Harris


Who is online

Users browsing this forum: No registered users and 24 guests