Full marks to Ryanair for a change...

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Full marks to Ryanair for a change...

Postby rafiki » Tue Jul 25, 2017 6:22 pm

I received notification today of a schedule change to a return flight in October. The change was more than one hour so I was entitled to change the flight FOC if I wished.

As it happened we had been thinking of changing our return date but were put off by the inevitably high cost so we forgot about it until now. I decided to try the Ryanair live chat. It was a pleasure to use. I contacted them twice, once to verify I was eligible to change the flight and later to confirm details. Both times I was connected with an agent quickly, they were polite and dealt with me quickly. My new itinerary was emailed immediately. I was very pleasantly surprised.

Armageddon was yesterday - today we have a *really* serious problem.

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Re: Full marks to Ryanair for a change...

Postby costakid » Wed Jul 26, 2017 8:13 am

Ryanair chat is very good. They always try there best to sort your problems.

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Re: Full marks to Ryanair for a change...

Postby gus » Wed Jul 26, 2017 12:59 pm

You probably won't get many responses to this - it's far too positive about Ryanair.
But I will say that I have never had a problem when flying with Ryanair. I have always put that down to the fact that I was careful enough to check what I was getting and the total,price I was being asked to pay.

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Re: Full marks to Ryanair for a change...

Postby Paulinmalaga » Wed Jul 26, 2017 2:12 pm

I am with you on this, recently flew Ryanair back to U.K then again to Ireland, hassle free flights and felt I got what I paid for, both flights landed and departed on time.

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Re: Full marks to Ryanair for a change...

Postby northandsouth » Wed Jul 26, 2017 2:54 pm

Me too, we have never had any issues with Ryanair.

The only airline we have had problems with has been Monarch! :thumbdown: But that's another story...............

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Re: Full marks to Ryanair for a change...

Postby gerryh » Wed Jul 26, 2017 4:09 pm

Another satisfied customer.
They are my first choice airline.
Never, as yet, had a problem with them.
Gerry Harris

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Re: Full marks to Ryanair for a change...

Postby vinuela vinny » Sat Jul 29, 2017 6:50 am

Hi All

We haved used Ryanair around twenty times a year for the past twenty years, and other than the very rare exception, have found them excellent in every respect - ok, you only get what you pay for, but when the occasional problem has arisen, they have been first class in dealing with the issue.......


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