Problems Ordering & Paying for Kitchen from Ikea

Do you have a query on how to get things done in Andalucia, where to find things, who to call? Find out by posting and hear about others experiences.
Dunflittin68
Resident
Posts: 270
Joined: Thu Dec 17, 2015 11:04 pm

Problems Ordering & Paying for Kitchen from Ikea

Postby Dunflittin68 » Sat Jan 04, 2025 12:01 pm

Has anyone had problems with ordering and paying online for a kitchen or furniture from Ikea?

We went into the store yesterday and picked a kitchen but I couldn't pay it instore as my credit limit on my card was not high enough so they suggested I go home get it uplifted at the bank and they would send me a link to pay for the order which I did. I received the link but when I tried to pay by Visa it refused my payment. Also none of the other payment methods offered were available to me ! Bizum, Paypal, Bank Transfer, and a split payment using an Ikea Card which we do not have.

Contacted their customer service just now and they said there is no other way to do it because you can't do it over the phone, he suggested the only way to pay for it is to go to the nearest Ikea store which is an hour away from us !

Anyone else had the same problem?

El Cid
Andalucia Guru
Posts: 16387
Joined: Sun Oct 24, 2004 10:42 pm
Location: La Herradura, Costa Tropical, Granada

Re: Problems Ordering & Paying for Kitchen from Ikea

Postby El Cid » Sat Jan 04, 2025 12:06 pm

It's very easy to open a PayPal account, and then any payments come straight out of your bank (either directly or off your credit card). It's the easiest way to pay.

Sid

El Cid
Andalucia Guru
Posts: 16387
Joined: Sun Oct 24, 2004 10:42 pm
Location: La Herradura, Costa Tropical, Granada

Re: Problems Ordering & Paying for Kitchen from Ikea

Postby El Cid » Sat Jan 04, 2025 12:06 pm

It's very easy to open a PayPal account, and then any payments come straight out of your bank (either directly or off your credit card). It's the easiest way to pay.

Sid

Dunflittin68
Resident
Posts: 270
Joined: Thu Dec 17, 2015 11:04 pm

Re: Problems Ordering & Paying for Kitchen from Ikea

Postby Dunflittin68 » Sat Jan 04, 2025 12:25 pm

El Cid wrote: Sat Jan 04, 2025 12:06 pm It's very easy to open a PayPal account, and then any payments come straight out of your bank (either directly or off your credit card). It's the easiest way to pay.

Sid
He suggested I pay by Paypal but my Paypal account was opened in England and has only my English Santander Bank Account set up to pay so it would be paid in Sterling and I presume that I would end up paying exchange rate fees? :?

Pamela1
Andalucia Guru
Posts: 2618
Joined: Wed Jan 08, 2014 3:30 am
Location: Co Durham/ Granada Province

Re: Problems Ordering & Paying for Kitchen from Ikea

Postby Pamela1 » Sat Jan 04, 2025 12:56 pm

Perhaps paying exchange rate fees will be unavoidable in that case. Maybe your only option will be to jump in your car and go to the branch.

El Cid
Andalucia Guru
Posts: 16387
Joined: Sun Oct 24, 2004 10:42 pm
Location: La Herradura, Costa Tropical, Granada

Re: Problems Ordering & Paying for Kitchen from Ikea

Postby El Cid » Sat Jan 04, 2025 1:20 pm

Why don't you set up a Paypal account with your Spanish bank? It's very simple, but you will need to use an alternative Email address as that is your account identifier.

Or, as Pamela said, pay the very small extra conversion costs.

Sid

Dunflittin68
Resident
Posts: 270
Joined: Thu Dec 17, 2015 11:04 pm

Re: Problems Ordering & Paying for Kitchen from Ikea

Postby Dunflittin68 » Sat Jan 04, 2025 3:54 pm

Pamela1 wrote: Sat Jan 04, 2025 12:56 pm Perhaps paying exchange rate fees will be unavoidable in that case. Maybe your only option will be to jump in your car and go to the branch.
We have decided to go back into the branch and try to pay it in person, that is IF my Visa Debit Card works now that I have changed the Credit Limit on Instore Purchases to 3000 euros ! :roll: I just hope that my increasing the limit didn't have to be authorised separately by the bank ?

Dunflittin68
Resident
Posts: 270
Joined: Thu Dec 17, 2015 11:04 pm

Re: Problems Ordering & Paying for Kitchen from Ikea

Postby Dunflittin68 » Sat Jan 04, 2025 3:56 pm

El Cid wrote: Sat Jan 04, 2025 1:20 pm Why don't you set up a Paypal account with your Spanish bank? It's very simple, but you will need to use an alternative Email address as that is your account identifier.

Or, as Pamela said, pay the very small extra conversion costs.

Sid
I did try to set up a PayPal account after closing my UK one but it still refuses to Link my Visa Debit Card to the Paypal account and I have no idea why? I even tried changing how the address is entered as it was changing my address around to 19th Cerco Street, instead of Calle Cerco 19 !!! Made no difference. I think I might have to try somehow to contact PayPal to find out why it won't Link the Card to the account.

Dunflittin68
Resident
Posts: 270
Joined: Thu Dec 17, 2015 11:04 pm

Re: Problems Ordering & Paying for Kitchen from Ikea

Postby Dunflittin68 » Sat Jan 04, 2025 4:58 pm

I have spent most of the day trying to contact Paypal to find out why my Visa Debit card cannot be Linked to my Paypal Account I opened today on Paypal.es but I cannot get any response. The "so called" Assistant is purely AI which when you enter your card no. absolutely nothing happens and you are left hanging and as for speaking to a REAL PERSON - forget it ! I will give up now as I see no resolution to this problem. I will have to rely on my Visa Debit card working tomorrow when we revisit Malaga Ikea to try to pay for my kitchen !

If anyone has any useful suggestions or advice I would appreciate it. :cry:

Pamela1
Andalucia Guru
Posts: 2618
Joined: Wed Jan 08, 2014 3:30 am
Location: Co Durham/ Granada Province

Re: Problems Ordering & Paying for Kitchen from Ikea

Postby Pamela1 » Sat Jan 04, 2025 6:40 pm

Hopefully you will have no problems with payment when you return to the branch.

Dunflittin68
Resident
Posts: 270
Joined: Thu Dec 17, 2015 11:04 pm

Re: Problems Ordering & Paying for Kitchen from Ikea

Postby Dunflittin68 » Sat Jan 04, 2025 9:51 pm

Pamela1 wrote: Sat Jan 04, 2025 6:40 pm Hopefully you will have no problems with payment when you return to the branch.
I'll let you know ! :)

Dunflittin68
Resident
Posts: 270
Joined: Thu Dec 17, 2015 11:04 pm

Re: Problems Ordering & Paying for Kitchen from Ikea

Postby Dunflittin68 » Sun Jan 05, 2025 3:41 pm

Dunflittin68 wrote: Sat Jan 04, 2025 9:51 pm
Pamela1 wrote: Sat Jan 04, 2025 6:40 pm Hopefully you will have no problems with payment when you return to the branch.
I'll let you know ! :)
Just to let you know it didn't work ! I still have no kitchen paid for ! :roll: After I managed to uplift the credit limit myself on line, it said that there was a 3000 euro operational limit on my bank account but when I got to Ikea and used my card it was still rejected ! I now have to go into the bank on Tuesday and find out why, I think there must have to be an authorisation of some sort in branch by the bank manager to allow the payment but until I can sort it out I still have no kitchen! So two one hour trips to Malaga over the last two days for nothing. :cry:

Dunflittin68
Resident
Posts: 270
Joined: Thu Dec 17, 2015 11:04 pm

Re: Problems Ordering & Paying for Kitchen from Ikea

Postby Dunflittin68 » Sun Jan 05, 2025 3:43 pm

Dunflittin68 wrote: Sun Jan 05, 2025 3:41 pm
Dunflittin68 wrote: Sat Jan 04, 2025 9:51 pm
Pamela1 wrote: Sat Jan 04, 2025 6:40 pm Hopefully you will have no problems with payment when you return to the branch.
I'll let you know ! :)
Just to let you know it didn't work ! I still have no kitchen paid for ! :roll: After I managed to uplift the credit limit myself on line, it said that there was a 3000 euro operational limit on my bank account but when I got to Ikea and used my card it was still rejected ! I now have to go into the bank on Tuesday and find out why, I think there must have to be an authorisation of some sort in branch by the bank manager to allow the payment but until I can sort it out I still have no kitchen! So two one hour trips to Malaga over the last two days for nothing. :cry: Also still cannot find out why my bank card will not link to my Paypal account either !

DannyB
Andalucia.com Amigo
Posts: 45
Joined: Thu Dec 08, 2016 1:44 pm
Location: Tolox

Re: Problems Ordering & Paying for Kitchen from Ikea

Postby DannyB » Sun Jan 05, 2025 7:38 pm

Fed up with useless and expensive Spanish banks, we changed to Revolut once they could give me a SpanishIBN, so far absolute bliss, and free.
I'm not totally sure I trust it so pensions etc go into Natwest.

El Cid
Andalucia Guru
Posts: 16387
Joined: Sun Oct 24, 2004 10:42 pm
Location: La Herradura, Costa Tropical, Granada

Re: Problems Ordering & Paying for Kitchen from Ikea

Postby El Cid » Sun Jan 05, 2025 8:18 pm

Banks in Spain and elsewhere rely on their staff
to provide customer service therefore you get what they have to offer at your actual local branch. Central support it usually next to useless. We have changed our Spanish bank a few times, either because of mergers etc or by personal choice. We are currently inwith Caja Rural and their personal service is 100%. Our personal contact speaks perfect English and sorts out any problems immediately, either by us visiting the bank or by email. No bank charges and debit and credit cards are free. My only complaint is that their secure systems can be too thorough. I have to get an SMS code for a €1 parking fee! Access to my account is instant and secure using Face ID.
I have no complaints and my UK account with NatWest is equally good. As always, the service you get is dependant on which bank you use and the personnel at your branch.

Sid

Pamela1
Andalucia Guru
Posts: 2618
Joined: Wed Jan 08, 2014 3:30 am
Location: Co Durham/ Granada Province

Re: Problems Ordering & Paying for Kitchen from Ikea

Postby Pamela1 » Sun Jan 05, 2025 8:43 pm

That's a shame dunfltting68, it did cross my mind that when you had problems with the link and then Paypal that there could be more to it and i guess the trip into branch confirmed it..I never find anything straight forward in Spain but it happens here in the Uk also.Staff in Uk branches are mostly now just counter staff, We went into our branch to try and solve a problem but the person who dealt with us hadn't a clue, she had to make a phone call in order to solve it and in all honesty it turned out to be something quite simple.Our local branch in Spain is completley useless.When we first opened an account in Spain we didn't expect a merger and then another merger, same staff at branch, just different bank name.Always have to go into Granada city bank to sort anything out.While there the staff keep shaking their heads saying our local branch should have able to assist us, we think the same.I have thought about changing banks but i can't be bothered with the hassel, the least i have to do with them the better and i don't want to spend precious holiday time on more form filling just to find the same problems.

User avatar
Wicksey
Andalucia Guru
Posts: 6197
Joined: Mon Sep 20, 2004 1:21 pm
Location: Axarquia coast

Re: Problems Ordering & Paying for Kitchen from Ikea

Postby Wicksey » Mon Jan 06, 2025 10:42 am

I have Paypal and use it for everything I can. I have linked my Spanish bank, my UK bank (that is registered to my Spanish address) and an old UK credit card with a UK address. I don't know why you are having so much difficulty in registering you cards with them, unless things have changed since I set mine up. I seem to remember I originally registered with the UK account (although it was whilst I was living here), and when I pay to a Spanish company it defaults to the Spanish version, it seems to be interchangeable. When I had a query recently I perservered through the chatbot and they put me through to a real person who answered my question. I think you have to go through the chatbot bit first and say that it hasn't answered your enquiry then it says it will be passed to an agent. I did that through the .co.uk account. It is certainly worth trying to set it up for the future.

Couldn't you have done an online bank transfer to Ikea? I bank online all the time and never go to the branch. Perhaps the limit on your payments is because the account is relatively new? I made a recent payment for 4000€ via Paypal and it came out of my bank account OK, but I don't usually make that kind of payment directly from the account so not sure if there is a limit on mine too.

markwilding
Andalucia Guru
Posts: 7929
Joined: Fri Aug 14, 2009 11:02 am
Location: Bilbao Spain

Re: Problems Ordering & Paying for Kitchen from Ikea

Postby markwilding » Mon Jan 06, 2025 11:40 am

I agree UK banks are also a pain. Until recently, we had an account with Nationwide which was blocked because my wife could not prove her identity. It is normally a simple process but because the account was over 30 years old (pre so much security), it wasn’t a problem that UK stuff was in her married name, while her passport was kept in her maiden name as is the norm here in spain. Added the fact that she doesn't drive, it meant it was very difficult to sort out. It actually took 18 months because whenever they asked for proof, we had to go back to Spain, then wait until we returned to the UK to present it only to be told each time it was not correct. In the end when we were told again that we we had wasn’t valid, I got angry and insisted they sort it out before we went back to Spain back or I would make a complaint to the the relevant body. 24 hours later, we could get the money. I decided to close the account even though I know I can’t open another.

Here in spain however, when we get charged for services, we just pop down to out local branch and it is sorted strait away so in effect, we get free banking.

Buying high cost products can be a problem in spain and I was thinking how I have dealt it in the past and the case i can think of is when I bought my last car, there were two ways, bank transfer, which was done while in the showroom or on a previous occasion a bankers check or draft.

User avatar
Wicksey
Andalucia Guru
Posts: 6197
Joined: Mon Sep 20, 2004 1:21 pm
Location: Axarquia coast

Re: Problems Ordering & Paying for Kitchen from Ikea

Postby Wicksey » Mon Jan 06, 2025 12:53 pm

markwilding wrote: Mon Jan 06, 2025 11:40 am
Here in spain however, when we get charged for services, we just pop down to out local branch and it is sorted strait away so in effect, we get free banking.

Buying high cost products can be a problem in spain and I was thinking how I have dealt it in the past and the case i can think of is when I bought my last car, there were two ways, bank transfer, which was done while in the showroom or on a previous occasion a bankers check or draft.
Sabadell now charge us 80€pa for an account that was previously free. I think we have to have our pensions paid in directly or buy their insurance to save on the charges. We prefer everything goes to the UK account and then we transfer via Wise (which costs next to nothing compared to NW) when necessary, as we prefer to keep savings in the UK.

Last 2 cars we bought we did online bank transfers from home so they were already paid for when we picked them up. I don't usually have data on the phone anyway, and like to do everything at home on the laptop which I know is secure.

We use Airbnb a lot and always pay via Paypal, sometimes large amounts. which have never been a problem. For numerous other purchases Paypal give us three interest free instalments, for anything over 30€ I think, which spreads the cost.

El Cid
Andalucia Guru
Posts: 16387
Joined: Sun Oct 24, 2004 10:42 pm
Location: La Herradura, Costa Tropical, Granada

Re: Problems Ordering & Paying for Kitchen from Ikea

Postby El Cid » Mon Jan 06, 2025 12:59 pm

Bank transfers can be a problem as some banks charge a fee if they do it for you in the branch, but it's free if you do it online. However, there is usually a daily limit to how much you can transfer (for obvious security reasons). When I bought a new car recently, I spoke to the bank, and they raised my daily limit for 24 hours to solve the problem.

Sid


Who is online

Users browsing this forum: Bing [Bot] and 30 guests