BBC iPlayer apps not loading (TV and Firestick)

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Wicksey
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BBC iPlayer apps not loading (TV and Firestick)

Postby Wicksey » Sun Jun 16, 2024 3:16 pm

Am I the only one to be experiencing this problem? Since Friday the apps on the Firestick and on our LG TV have stopped loading. The first page showing the BBC iPlayer logo loads but nothing further. On the TV it is stuck on this, on the Firestick it then just goes into a black screen.

I have read on forums that in February there was a similar problem affecting all types of Smart TVs, Sky Q and other devices. I have contacted the BBC but I am not expecting much help.

I have done everything previously suggested when I Googled: updated everything, cleared cache and data, uninstalled and re-installed, but nothing works. I have resorted to watching BBCiPlayer via the website on the TV's internet browser which works OK, but I would like my apps back.

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Re: BBC iPlayer apps not loading (TV and Firestick)

Postby snorbs » Sun Jun 16, 2024 3:26 pm

I am using a firestick and Itvx and C4 not working for a few days now
same issue itvx just goes to a black screen
i am using smart dns proxy for my dns service

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Re: BBC iPlayer apps not loading (TV and Firestick)

Postby Francis » Sun Jun 16, 2024 4:23 pm

LG TV using Firestick with Nord VPN,300 mbs fibre optic, all 4 main UK TV options working plus UK TV play. Also Streamfire app that was a bit difficult to side load but lots of different chanels + skysports.

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Re: BBC iPlayer apps not loading (TV and Firestick)

Postby Wicksey » Sun Jun 16, 2024 4:47 pm

snorbs wrote: Sun Jun 16, 2024 3:26 pm I am using a firestick and Itvx and C4 not working for a few days now
same issue itvx just goes to a black screen
i am using smart dns proxy for my dns service
Weird isn't it? I'm pretty sure it is not a DNS problem as it seems to be just the apps?? I guess I could ask them as they're very efficient.

BBCiPlayer on the website works fine (on laptop and TV). It's only BBC for us that's not loading.

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Re: BBC iPlayer apps not loading (TV and Firestick)

Postby Wicksey » Sun Jun 16, 2024 5:23 pm

Well I never. Got in touch with the helpful folks at smartdnsproxy and they asked me to reactivate my IP address, wait 5 mins then try again. Lo and behold, it is all working again! Problem solved. They were looking at my account as they were able to tell me the last time I'd reactivated, so perhaps they tweeked something.

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Re: BBC iPlayer apps not loading (TV and Firestick)

Postby El Cid » Sun Jun 16, 2024 5:43 pm

You're doing well. I cant even get ITV.com on my laptop! Fine on the phone but ITVX doesn't work.

I feel a VPN subscription is looming!

Sid

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Re: BBC iPlayer apps not loading (TV and Firestick)

Postby Wicksey » Sun Jun 16, 2024 6:32 pm

Are you using smartdnsproxy Sid? They are always very quick to respond and very helpful. They answered my enquiry within 20 minutes.

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Re: BBC iPlayer apps not loading (TV and Firestick)

Postby El Cid » Sun Jun 16, 2024 8:10 pm

Yes I am and I reported the problem on Friday. They suggested a few options that didn’t work and then said they had passed it to their technicians. I haven’t heard anything since. I suspect they have a major problem that they are trying to sort out.

Sid

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Re: BBC iPlayer apps not loading (TV and Firestick)

Postby Enrique » Sun Jun 16, 2024 8:54 pm

Hi,
Their Site is saying otherwise............... :?:

https://status.smartdnsproxy.com/
All my best learning experiences start with a problem I need to solve.

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Re: BBC iPlayer apps not loading (TV and Firestick)

Postby El Cid » Sun Jun 16, 2024 9:23 pm

So it just says their systems are all up and online.

That doesn’t mean they are actually working properly which clearly they are not!!!

Sid

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Re: BBC iPlayer apps not loading (TV and Firestick)

Postby satandpcguy » Mon Jun 17, 2024 6:53 am

I had no problems with smartdnsproxy on my LGTV with iplayer friday or saturday or sunday...all was working fine.
Could be ISP specific?
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Re: BBC iPlayer apps not loading (TV and Firestick)

Postby gerryh » Mon Jun 17, 2024 7:58 am

Something weird with BBC iPlayer.
Yesterday it wouldn't load from my Firestick, all other channels OK. Worked on my TV and PC.
Today won't work via Firestick or TV but still OK on my PC. All other channels are still OK.
Cheers
Gerry
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Re: BBC iPlayer apps not loading (TV and Firestick)

Postby Wicksey » Mon Jun 17, 2024 9:45 am

satandpcguy wrote: Mon Jun 17, 2024 6:53 am I had no problems with smartdnsproxy on my LGTV with iplayer friday or saturday or sunday...all was working fine.
Could be ISP specific?
It may be the case. The DNS provider fixed it for me anyway, whatever it was.
gerryh wrote: Mon Jun 17, 2024 7:58 am Something weird with BBC iPlayer.
Yesterday it wouldn't load from my Firestick, all other channels OK. Worked on my TV and PC.
Today won't work via Firestick or TV but still OK on my PC. All other channels are still OK.
Cheers
Gerry
Who do you use for DNS Gerry? Sounds identical to my original problem above. It loaded on the laptop as I was just using the website (and I also could use the website on the TV's web browser which was a good alternative in the circumstances). It just seemed to be the apps that didn't load. If you're using a DNS I would contact the provider.

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Re: BBC iPlayer apps not loading (TV and Firestick)

Postby snorbs » Mon Jun 17, 2024 9:49 am

I have the following issues:
C5 loads but doesn't work, C4 and Itvx initial logo comes up then screen goes black.
BBC iplayer working fine.
I am using firestick, as i have Spanish apps loaded on my tv.
ISP is Avatel.
Some of these issues can be ISP related I am sure as I had same IPTV as my son which worked fine for me but not for him - he has Movistar as ISP.
Is it worth switching to NOrd VPn or similar?

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Re: BBC iPlayer apps not loading (TV and Firestick)

Postby Wicksey » Mon Jun 17, 2024 11:50 am

snorbs wrote: Mon Jun 17, 2024 9:49 am
I am using firestick, as i have Spanish apps loaded on my tv.
If you set your TV's location to the UK with a UK postcode and restart, the UK apps should then all appear. That's how I set up mine and the location settings are in the menu of the TV.

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Re: BBC iPlayer apps not loading (TV and Firestick)

Postby snorbs » Mon Jun 17, 2024 12:01 pm

I want to keep the Spanish apps on the Tv we use them regularly.
I use the firestick for UK apps as a result

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Re: BBC iPlayer apps not loading (TV and Firestick)

Postby gerryh » Mon Jun 17, 2024 12:21 pm

Wicksey wrote: Mon Jun 17, 2024 9:45 am [

Who do you use for DNS Gerry? Sounds identical to my original problem above. It loaded on the laptop as I was just using the website (and I also could use the website on the TV's web browser which was a good alternative in the circumstances). It just seemed to be the apps that didn't load. If you're using a DNS I would contact the provider.
I use Smartydnsproxy. Can't see that as being a problem as it is used for all my internet connections, including my PC on which BBC Iplayer works OK.
Cheers
Gerry
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Re: BBC iPlayer apps not loading (TV and Firestick)

Postby Wicksey » Mon Jun 17, 2024 12:30 pm

gerryh wrote: Mon Jun 17, 2024 12:21 pm
Wicksey wrote: Mon Jun 17, 2024 9:45 am [

Who do you use for DNS Gerry? Sounds identical to my original problem above. It loaded on the laptop as I was just using the website (and I also could use the website on the TV's web browser which was a good alternative in the circumstances). It just seemed to be the apps that didn't load. If you're using a DNS I would contact the provider.
I use Smartydnsproxy. Can't see that as being a problem as it is used for all my internet connections, including my PC on which BBC Iplayer works OK.
Cheers
Gerry
Gerry if you look back at my posts I didn't think it could be a DNS problem either, but after contacting them they fixed it within half an hour.

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Re: BBC iPlayer apps not loading (TV and Firestick)

Postby snorbs » Mon Jun 17, 2024 2:38 pm

I have signed up with NordVPN and everything now works fine

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Re: BBC iPlayer apps not loading (TV and Firestick)

Postby Wicksey » Mon Jun 17, 2024 5:56 pm

BBC apps have stopped working again. All OK if I watch via the web browser so looks like another message to smartdnsproxy I think.


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